Frequently Asked Questions:

To keep the polished stone surface against scratches, we need to clean it regularly because it is often damaged by sand, soil. We also need to regularly use the dusting brush to clean the floor. The areas which might have sand/soil should be carpeted. You should not use regular floor cleaners for natural stone floor as they can damage the stone surface. Do use only water, mild detergents or specialized products to clean the stone surface.

Natural stone can be scratched and lose the gloss after a period of time. You can use the polishing service to restore the stone surface.
Vinastone provides stone consultancy and stone care services, including polishing service. You can see more about our services here.

If the stain appears deeply in stone, you should not use regular detergents because they can easily damage the stone surface. You can use specialized detergents to clean or to contact stone professionals for consultancy.

Natural stone in each item, especially in bathroom need to be carefully sealed before using. During using time, you need to regularly clean stone with warm and clean towel, or you can use specialized detergents to keep the beauty of stone. In particular, you should also keep your bathroom is not too wet, especially for marble bathroom as water can penetrate through the stone and cause the stains which can be very difficult to remove.

Granite have high hardness and good resistance to weather. However, when stain appears, especially oil or acid stain (lemon juice), we need to remove it immediately with a clean towel and specialized detergents. Do not lay hot saucepan, hot pan directly onto the stone surface, protect it by one pad.

Oil can leave a dark stain which can be difficult to remove. Normal treatment is using chemical such as household detergent, or acetone, or ammonia, or gasoline (in the form of liquid) and clean gently. If not, contact stone professionals for consultancy.

Not at all. Once your natural stone is installed, finish and sealer are applied. After that, daily care like sweeping and wet mopping is required. Our staff will be glad to recommend the proper sealants for your stone type.